Shipping policy

Shipping Policy

Last Updated: August 23, 2026

At Shoe Seakers, we are committed to making sure your order reaches you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are processed after your order has been successfully placed and payment or order confirmation has been received.

We aim to process and prepare orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, or unforeseen circumstances.

Once your order has been dispatched, you will receive the available shipping information through the contact details provided when placing your order.

2. Shipping within Pakistan

We currently offer shipping within Pakistan.

Orders are delivered to the shipping address provided by the customer during checkout. Customers are responsible for ensuring that their shipping information, including name, phone number, and address, is accurate and complete.

Delivery times may vary depending on the customer's location and the courier service used.

3. Delivery Times

Estimated delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

While we aim to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable delivery charges are the responsibility of the customer unless otherwise stated as part of a promotional offer.

5. Cash on Delivery

If Cash on Delivery (COD) is available for your order, payment will be collected by the courier upon delivery.

Customers placing COD orders are expected to provide a valid phone number and accurate delivery information.

6. Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the courier receives your package.

7. Delayed or Lost Orders

Although we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our control.

These may include:

Weather conditions
Public holidays
Courier delays
Incorrect or incomplete delivery information
Remote-area delivery restrictions
Unexpected operational issues

If your order appears to be significantly delayed, please contact us so we can assist you.

8. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect phone number, or other information provided by the customer, additional shipping charges may apply for re-delivery where applicable.

9. Damaged Packages

Please inspect your package when you receive it.

If your package appears to be damaged during delivery, please contact us as soon as possible and provide photographs or other relevant information so we can review the issue and assist you.

10. Delivery Attempts

Our courier partners may make delivery attempts according to their own delivery procedures.

If the customer is unavailable at the time of delivery, the courier may attempt to contact the customer or make another delivery attempt.

Repeated unsuccessful delivery attempts may result in the order being returned to us.

11. International Shipping

At this time, Shoe Seakers primarily ships within Pakistan. International shipping may not be available unless specifically stated on our website.

If international shipping becomes available, applicable shipping charges, delivery times, customs duties, taxes, and other fees will be communicated where applicable.